DAVIDOR FAQ's
Is DAVIDOR jewelry only available online?
DAVIDOR is exclusively available at DAVIDOR.com and DAVIDOR Boutique’s. To see our boutique locations, please visit the “Les Boutiques” sections of our website.
What materials does DAVIDOR work with?
DAVIDOR works exclusively in 18k Gold (AU750) and Platinum (950). In addition, DAVIDOR uses lacquered ceramic, natural diamonds and gemstones (precious, semi-precious, fine stones), in our creations. Some DAVIDOR jewelry is available on leather, silk, cord and alternative materials. For more information about DAVIDOR quality standards and the materials we work with, please visit the “Product Quality & Care” located at the bottom of our website.
DAVIDOR works exclusively with natural diamonds.
What is the DAVIDOR Arch Cut?
The patented DAVIDOR Arch Cut Diamond and DAVIDOR Arch Cut Gemstone is a unique cut developed by DAVIDOR in diamonds and gemstones in the shape of the brands iconic Arch. This unique and exclusive cut was designed, cut and protected by DAVIDOR. For more information about the DAVIDOR Arch Cut please visit the “Product Quality & Care” located at the bottom of our website.
What is Lacquered Ceramic?
One of DAVIDOR’s greatest know-hows it the art of lacquered ceramic. Lacquered Ceramic is used often in DAVIDOR creations and most recognized in the L’Arc de DAVIDOR collection. Each color of lacquered ceramic and its composition are created in our atelier exclusively for DAVIDOR. Once the lacquered ceramic color has been created, our artisans carefully apply the lacquered ceramic to each piece of jewelry by hand creating a work of art. DAVIDOR’s lacquered ceramic is very durable and easy to wear.
Where is DAVIDOR made?
DAVIDOR designs and crafts 100% of our jewelry in our Parisian Atelier. DAVIDOR is a 100% Made in France brand and engraves each piece of jewelry “Made in France” and “Joaillerie de France” to certify its origin of production.
How do I care for my DAVIDOR jewelry?
DAVIDOR jewelry is crafted for you to enjoy and wear daily or occasionally. For care instructions, please visit “Product Quality & Care” located at the bottom of our website.
How Can I Contact Customer Service?
DAVIDOR Customer Service can be reached by telephone at +1 954 356 1932 or +33 (0) 1 42 86 88 22, WhatsApp +33 (0) 1 42 86 88 22 or email customerservice@davidor.com.
Shipping Questions
Does DAVIDOR Ship around the world?
DAVIDOR offers shipping worldwide. Please visit the “Shipping” information section found at the bottom of our website to learn more about shipping options, rates, delivery times and taxes.
Does DAVIDOR Charge Shipping for Return/Exchanges
DAVIDOR offers complimentary, insured shipping options for any returns or exchanges required.
Contact Customer Service for more information.
Return & Exchange Questions
What is DAVIDOR's Return Policy
At DAVIDOR.com we want you to be completely happy with your purchase. If for any reason you receive your order and are not satisfied, we will gladly accept items for exchange or store credit within 14 days of your original purchase.
For DAVIDOR's complete policy please click on "Return, Exchange, Back Order & Sur-Mesure Policy."
What is DAVIDOR's Back Order Policy?
DAVIDOR.com offers you the ability to order items currently out of stock. Generally, items that are currently out of stock, but available to order will ship in 6-12 weeks. After you have placed your order, a DAVIDOR customer service representative will contact you by email or phone with the expected delivery date within two business days of ordering the item.
What is DAVIDOR's Sur-Mesure Policy?
DAVIDOR.com offers you the ability to order sur-mesure or “bespoke” pieces via customer care assistance (phone, live chat, email, WhatsApp, SMS etc.). Delivery times vary on sur-mesuee pieces and a DAVIDOR customer service representative will contact you by email or phone with the expected delivery date within two business days of ordering the item. Note, sur-mesure orders may not be cancelled, exchanged or returned.